R.H.E.A. is working with Advantage Insurance in delivering proactive sales and marketing outreach to sell auto and home insurance
Challenge
To improve customer-facing interactions and conversions in auto/home insurance sales by providing a dynamic omni-channel experience
Solution
R.H.E.A. is learning how to proactively sell and engage with end-customers then hand-off to live agents to process the proof-of-value and contracting. R.H.E.A. handled first call interactions, customer data collection, engagement, and sentiment analysis to insurance offers.
Results
5,000 client call records trained on R.H.E.A. We are working on 50,000 outbound customer calls in markets in USA. The goal is improved conversion and customer acquisition and a new dynamic digital experience.
“R.H.E.A. will be a game-changer for our business. With the current hiring crisis, not only is this crucial to stability and consistency of business as usual but it offers a streamlined way to not only survive but thrive.
Digital People will alleviate my high-value team from performing, high volume, tedious tasks. An untethered team creates efficiencies that drive profitability at the push of a button.”
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